Privacy policy

LOTLOO – PRIVACY POLICY
Last Updated: March 18, 2026

Lotloo operates this store and website, including all related content, features, tools, products, and provide customers with a smooth shopping experience. Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and share your personal information when you use our Services.

PERSONAL INFORMATION WE COLLECT

We may collect the following information:

Name: Enter your full name
Email: Enter your email address
Phone Number: Enter your phone number
Address: Enter your full shipping/billing address

We also collect:

Payment Information (processed securely via Shopify or payment providers)
Order Details (products you view, add to cart, or purchase)
Account Information (username, password, preferences)
Device Information (IP address, browser, device type)
Usage Data (how you interact with our website)
Communication Data (messages, support queries)

HOW WE COLLECT INFORMATION

We collect data:

Directly from you (when you create account, place order, contact us)
Automatically (cookies, tracking tools, browser data)
From service providers (payment gateways, logistics, Shopify)
From partners or third parties

HOW WE USE YOUR INFORMATION

We use your data to:

Process and deliver orders
Manage your account
Provide customer support
Improve website performance
Send updates, offers, and promotions
Prevent fraud and ensure security
Comply with legal requirements

BUSINESS MODEL & RESPONSIBILITY

Lotloo works as a platform connecting customers with trusted suppliers and partners.

Some products are sourced from third-party suppliers
Some orders may be fulfilled by partner platforms or logistics providers

IMPORTANT:

If a product is clearly marked or linked to an external or partner supplier, the responsibility of product quality, fulfillment, and delivery lies with that supplier
If a product is NOT marked as external, affiliated, or partner-based, then Lotloo takes full responsibility for order processing, delivery, and customer support

SHARING YOUR INFORMATION

We may share your information with:

Shopify (to operate the store)
Payment providers (secure transactions)
Logistics and delivery companies
Suppliers and fulfillment partners

We do NOT sell your personal data.

SHOPIFY RELATIONSHIP

Our store is powered by Shopify. Shopify may collect and process your personal data to provide and improve the Services.

Your data may be transferred or processed in other countries as required to operate the platform.

You can learn more here: https://privacy.shopify.com

THIRD-PARTY LINKS

Our website may contain links to external websites or products. We are not responsible for their privacy practices.

CHILDREN'S DATA

Our Services are not intended for children. We do not knowingly collect data from minors.

SECURITY

We use reasonable security measures, but no system is 100% secure. Please do not share sensitive information through unsafe channels.

YOUR RIGHTS

You may have the right to:

Access your data
Correct your data
Delete your data
Request a copy of your data

To request this, contact us using the details below.

DATA RETENTION

We keep your data as long as needed to provide services, comply with laws, and resolve disputes.

CHANGES

We may update this Privacy Policy anytime. Changes will be posted on this page.

CONTACT US

Email: lotloo124@gmail.com
Phone: +92 311 8482495

LOTLOO MISSION
At Lotloo, our mission is to redefine the online shopping experience by creating a platform that is smarter, faster, and more accessible for everyone. We aim to bring together a wide variety of products with competitive pricing, making it easier for customers to find everything they need in one place. We strive to ensure a smooth, reliable, and efficient shopping journey. Our focus is not just on selling products, but on building trust, delivering value, and continuously improving to meet the evolving needs of our customers. At Lotloo, we are committed to turning everyday shopping into a simple, enjoyable, and rewarding experience.